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Terms of Service

These terms govern access to and use of the Kokoro AI platform (kokoroai.es and its applications), operations management software for hospitality businesses. By creating an account or using the service, you accept these terms.

1. Service owner

  • Owner: Arnau Osorio
  • Tax ID: 47126114B
  • Registered address: Avinguda de la Mediterrània, 08214 Badia del Vallès (Barcelona)
  • Contact: hola.kokoroai@gmail.com
  • Trade name: Kokoro AI

2. The service

Kokoro AI is a cloud platform (software as a service) providing restaurant businesses with operations tools: food safety self-control (HACCP) and checklists, workforce management and time tracking, purchasing and food cost, team training and internal communications, among other features that may vary by plan. The service is aimed at businesses and professionals (B2B), not consumers.

3. Accounts and access

  • The company account is created and managed by the client company's authorised person, who is responsible for their team's use of the service.
  • Credentials (including staff access PINs) are personal; the client company must safeguard them and report any unauthorised access.
  • We may suspend access in the event of uses that compromise the security or integrity of the service, giving notice where reasonably possible.

4. Acceptable use

You may not use the platform for unlawful activities, to infringe third party rights, to attempt to access other companies' data, to reverse engineer beyond what the law allows, or to resell or sublicense the service without written agreement.

5. Plans, pricing and billing

Commercial terms (plan, price, billing period and payment method) are those agreed at the time of contracting or those published on the website from time to time. Applicable taxes are added as required by law. Non-payment may lead to suspension of the service with prior notice.

6. Data and confidentiality

Data entered by the client company (including staff data) remains the client's property. Kokoro AI processes it as a data processor under applicable data protection law; details are in the Privacy Policy. Upon termination, the client company may request an export of its data within a reasonable period before deletion.

7. Third-party integrations

Some features rely on third-party services the client company chooses to connect (for example, Google Drive to archive signed document copies). Those integrations are additionally governed by the third party's terms and can be disconnected at any time from the platform.

8. Availability and support

We work to keep the service continuously available, with scheduled maintenance carried out at low-usage times where possible. Support is provided through the channels listed on the website. The service is provided "as is" to the extent permitted by law, without prejudice to any legally non-waivable warranties.

9. Liability

Kokoro AI is a management tool: operational, employment and food-safety decisions, and each business's regulatory compliance, remain the client company's responsibility. To the extent permitted by law, Kokoro AI's total liability to the client company is limited to the amounts paid for the service in the twelve months preceding the event giving rise to it.

10. Intellectual property

The software, brand and platform content are owned by Kokoro AI or its licensors. Contracting grants a non-exclusive, non-transferable licence to use the service for its duration.

11. Changes

We may update these terms and the service's features. Material changes will be communicated with reasonable notice; continued use after they take effect constitutes acceptance.

12. Governing law and jurisdiction

These terms are governed by Spanish law. Any dispute shall be submitted to the courts of the service owner's registered address, unless mandatory rules provide otherwise.

Last updated: August 2026.